The digital guest guide: what to put in it so guests actually read it

Updated 12 October 2026

In short. A digital guide is the same welcome book you keep in the room, but on the guest's phone. It works only if it answers the questions they really ask: the Wi-Fi, directions, breakfast, what to see nearby. Written well, it removes half the calls and messages.

The same three questions, every time: what's the Wi-Fi password, when is breakfast, where do I park. You're happy to answer, but ten times a week adds up. The digital guide answers for you, before they ask.

What guests really look for

• The Wi-Fi, right away and without dictating a password out loud.
• The times: breakfast, check-out, dinner if you do it.
• Directions and where to park.
• What to do nearby: the trail, the village, the restaurant to send them to.
• Useful numbers: yours, emergency, the pharmacy.

Why a digital guide and not just the one in the room

• The guest has it before arriving, not only once they're there.
• You update it once and it applies to everyone, with nothing to reprint.
• You can translate it, useful with foreign guests.
• A QR in the room and the link by message: two ways to reach it.

The mistakes that make it useless

1. Too much: if it's as long as a booklet, nobody reads it.
2. Out-of-date info: one wrong time and the guest stops trusting it.
3. Missing the thing that matters most: the Wi-Fi, at the top, always.

Where does Fattore come in?

The digital guide is one of Fattore's modules. You write it once in your language and translation is included, up to 37 languages. The guest reaches it with a QR or a link: inside they find Wi-Fi, times, directions and your local tips. On the plan with the bill, they also see what they consume as they consume it. Full details in the modules.

Frequently asked questions

Does the guest have to download an app?

No. The guide opens in the browser from a link or a QR, with nothing to install.

In how many languages?

You write it once and the guide is available in up to 37 languages, with translation included.

Can I update it during the season?

Yes, whenever you like. You change it once and it applies to all guests, with nothing to reprint.

Want to see the guide from the guest's side? Try the live demo: a sample agriturismo with real-looking data, so you can click through rooms, bills and guest registrations without signing up. Prefer a guided tour? Book a 30-minute call.

Sources

• Fattore · Modules